Facebook is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified picture of users by bringing together the many social media and other channels and long history between them and the company in question.
Kustomer is a five-year-old startup which is Co-founded by CEO Brad Birnbaum and Jeremy Suriel had brought around $174 million up in private subsidizing from speculators that included Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage. It was last esteemed at $710 million, as per gauges from PitchBook.
Kustomer vision is to helps its users automate and aligns all customer support related issues into one stream. The Wall Street Journal broke the news that Facebook will be acquiring Kustomer for $1 billion. Meanwhile, Slack gets acquired by Salesforce for $27.7 Billion.
Recently, Facebook dispatched Shops, a help that grants organizations to show and sell items. As indicated by WhatsApp COO Matt Idema and Facebook VP of Business Products Dan Levy, there are very nearly 175 million individuals who contact organizations through WhatsApp consistently. With the assistance of Kustomer, Facebook will have the option to coordinate a solitary channel of client care all through the entirety of their internet business stages.