The Department of Telecommunications (DoT) is working on how consumers can easily migrate between postpaid and prepaid mobile networks using only a one-time password (OTP). The Cellular Operators Association of India (COAI) recommended the procedure to the telecom department. The DoT has no objections to the concept or process, but the operators must have a Proof of Concept (PoC) for the same. The telecom department would allow users to switch between postpaid and prepaid mobile networks using only an OTP if the operators can produce the PoC.
The User’s OTP Would Be Considered Consent
The active OTP would be treated as the user’s permission to switch between mobile services once the protocol is in place. This will save consumers a lot of time because they won’t have to go through the KYC process all over again when converting their number from postpaid to prepaid or vice versa.
Users would not even need to remove and replace their SIM card. The design of the current SIM card will be changed to the desired service (postpaid or prepaid). Users will be able to adjust their mobile service using a variety of methods, including SMS, the company’s website, or an approved app.
In a note dated May 21, DoT ADG Suresh Kumar said, “The PoC for conversion from prepaid to postpaid and vice versa may be carried out by the telecom service providers as per the procedure…The decision regarding implementation of the procedure shall be taken after the assessment of the outcome of the PoC.”
In addition, one of the most appealing aspects of the feature is that users would not have to wait long for the conversion to take place. According to a PTI report, the DoT stated that the time it would take to convert the SIM card would not exceed 30 minutes.
As a result, not only will this method be convenient for the consumer, but it will also be very fast. Currently, if a customer wishes to move from prepaid to postpaid service or vice versa, the user must first complete the company’s KYC method. Furthermore, the user must wait a long time for their new SIM card to become active. However, consumers will be able to switch between services using this new mechanism.
Prepaid services are currently used by over 90% of mobile subscribers. There will be no alteration in the ownership of the mobile link under the new facility, and the customer’s SIM card will remain in his or her possession.