The ministry also stated that WhatsApp is abusing its dominant position in the Indian market, as reported by the Competition Commission of India (CCI). The CCI is also looking into the new policy, which WhatsApp claims is merely a “headline-grabbing endeavour.”
Many Indian users depend on WhatsApp to communicate, and it’s irresponsible for WhatsApp to use its market power in India to enforce unfair terms and conditions, according to MeitY.
The Central Government, on the other hand, has told the high court that the strategy is in breach of the country’s IT rules, and it has written to Facebook CEO Mark Zuckerberg to emphasise this. The Central Government is currently awaiting a response from Zuckerberg, according to Additional Solicitor General Chetan Sharma, who is representing the government.
Users and privacy advocates were outraged by the ultimatum, claiming that the new policy was intrusive and would lead to user data being violated. In response to these statements, WhatsApp explained that the changes were necessary to assist businesses through WhatsApp Business, which the company introduced in 2018 to help businesses communicate with customers.