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BSNL ranks best in Voice Quality by TRAI My Call User Data

BSNL has been ranked first with the highest rating for best voice quality. Reliance Jio and VI follow up as second and Airtel as third. These results have been declared with the data collected from My call app. The app collected ratings from the users and presented this output which is posted on the Telecom Regulatory Authority of India (TRAI) website.

As per the data that was updated on November 5 on the TRAI website, BSNL has a user feedback rating for voice quality over calls of 3.4/5, which is calculated for a total number of 2,014 samples. Reliance Jio and Vodafone are tied for a rating of 3.3. Jio has a sample size of 10,292, VI has a much smaller sample size of 3,408. Airtel with 9,520 feedback samples gets a rating of 3.0 and Idea with just 977 samples is rated at 2.9.

The overall call quality experienced by users in all states raises some concerns. The user feedback samples say that only 60% of the calls were satisfactory, while 26% had poor voice quality and about 14% of calls were dropped.

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